FAQ

General

• Can I cancel or return a transaction after submission?
• Which Electronic Money does Green Change support?
• What is the minimum withdrawal and network fee of each cryptocurrency in GC?
• What is the minimum deposit and withdrawal of each E-Money?
• Does GC have an application for Android and IOS?
• Does GC provide Vouchers?

Profile

• I forgot my password, how can I recover it?
• How can I change my password?
• I do not receive any code in my email or SMS.

Registration

• How can I register in Green Change?
• I already have a verified account, can I register with a new email?

Verification

• How to complete verifications in Green Change?
• phone number verification common errors
• What is the age limit for the verification?
• Acceptable documents for KYC
• Acceptable conditions for identification document
• Accepted conditions for liveness check

See all 9 articles

Points

• What are the points? and how to gain them?
• How can I withdraw points to GC wallets?

Security

• How can I make my GC account more secure?
• What is Authenticator(2FA)? and how to activate it?
• What is Anti-Phishing Code? and how to enable it?

My Accounts

• How to add an e-money OR a cryptocurrency account in GC?
• When do I need to add an account?

Rates and Commissions

• What commissions and fees does Green Change abide to transactions?
• How are the spreads defined in Green Change?
• Where can I see the rates?

Exchange

• How to convert (exchange) currencies in GC?
• Can I convert cryptocurrencies to fiat currencies?
• Is there a fee for converting currencies to one another?

Top Change

• How to transfer from GC to TC?
• How to transfer from TC to GC?
• How can I buy cryptocurrencies with fiat? (Convert)
• Is there a fee to transfer between TC and GC?

Deposit Cryptocurrency

• Crypto deposit (from other platforms to GC)
• What is a Hash?
• Where can I find the deposit wallet address?

Deposit E-Money

• How can I deposit through Perfect Money?
• How to fill the "Payments" of Perfect Money request?
• Where can I find the "Reference Number" for Perfect Money request?
• How to deposit via Perfect Money E-Voucher?
• How can I deposit through Volet?
• How to fill the "Payments" of Volet request?

Withdraw Cryptocurrency

• How to withdraw cryptocurrency from GC to other platforms?
• Where can I find the HASH in my GC withdrawal request?
• Is there a commission for cryptocurrency withdrawals?
• Why do I get an error of "not enough balance" upon withdrawing from my wallet?

Withdraw E-Money

• How to withdraw E-money (Perfect Money/ Volet)?
• Why do I get an error of "not enough balance" upon withdrawing from my wallet?

Internal Transfer(GC to GC)

• How can I transfer from my GC account to someone else's GC wallet? (Internal Transfer)
• Is there a fee for transferring to someone else's GC wallet?

Transaction History

• Where can I see my transaction history?
• How can I check the status of my request?